Student Support Specialist

first_imgExperience with servicedesk, help desk, call center or comparable front-line service aplus. Sr. Program Coordinator, SNAP-ED Take pride in everyaspect of work and perform it with energy andenthusiasm. Provide generalinformation to solve issues related to financial aid, registration,and student accounts. Provide payment details,account information and helpful instructions on using studentaccounts self-service tools to students andparents. Manage the student casemanagement queues in the Salesforce database to ensure timelytriage, escalation, resolution and processing of incomingcases. Student Affairs Not specified Full Time jobs in Washington D.C. Minimumqualifications (mandatory): Proficiency in desktopcomputing using MS Office (Outlooks, Word, Excel) and webinterfaces on a Windows platform. Prior experience withStudent Information System (SIS), PowerFAIDS, OnBase, Salesforceand other related information management databases would bebeneficial but not required. You need to sign in or create an account to save Business & Administrative Affairs Not specified Full Time jobs in Washington D.C. Be a strong team playerwith a commitment to continuous learning. Specialknowledge, skills, and abilities: Similar jobs High School Diploma/GEDrequired LinkedIn District of Columbia, United States Bachelor’s degree highlypreferred Provide exceptionalcustomer service to all Johns Hopkins University constituentsincluding students, internal staff and faculty, externalstakeholders, parents, sponsors (third party payers), and allparties in contact with the university. Identify to managementpotential inefficiencies to promote operational excellence andcoordinate process improvements of service to students and theuniversity community. Self-motivated,proactive, friendly, courteous and collaborative. Experience with customerrelationship management software a plus. Experience with accountsreceivable and/or an accounting background aplus. Manager of Programs & Special Projects Serve as the first pointof contact for student enrollment services, specifically financialaid, registration, and student accounts, to the universitycommunity in a new shared services organization. Great listeningskills. A minimum of three yearsof strong customer service experience. Apply(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds) Salary Not Specified Excellent organizationalskills with an ability to prioritize, and work on multiple projectsand tasks simultaneously, often with manyinterruptions. Willingness to commit toexceeding expectations and deliver the highest level of customerservice. Community Relations & Institutional Outreach Not specified Full Time jobs in Washington D.C. Ability to buildrelationships across departments. There arecurrently several openings available in both Baltimore andWashington, DC.Generalsummary/purpose:The Student SupportSpecialist will be part of a team that serves as the primary pointsof contact in providing quality customer experiences for students,parents, call center staff and other stakeholders seeking guidancefor financial aid, registration, and student accounts servicesacross Johns Hopkins University (JHU). This position requiresattention to detail in a fast-paced, ever-changing environment andwill deliver high-quality, student-centered advice and supportthrough multiple modalities (email, in-person, and phone). TheStudent Support Specialist must have a pleasant disposition and apositive attitude. Working on a team grounded in the principles ofexcellent customer service, the person in this position will beresponsible for meeting quality customer service metrics andassessments.The person in thisposition should have an in-depth understanding of or exceptionalfamiliarity with financial aid, registration, and student accountsprocesses and policies. The specialist should also have extensiveknowledge of Title IV compliance regulations ensuring adherence toregulatory compliance with financial aid applications andeligibility.The Student SupportSpecialist will initially support and report directly to theUniversity Director of Student Enrollment Support and theneventually will report directly to a Student Support Supervisor onthe Director’s team. As the university develops an integratedstudent service shared services organization (SSO), the duties ofthis position will include supporting student accounts, financialaid and registration related questions and concerns throughout theuniversity.Specific duties& responsibilities: Salary Not Specified The successful candidate(s) for this position will be subject to apre-employment background check.If you are interested in applying for employment with The JohnsHopkins University and require special assistance or accommodationduring any part of the pre-employment process, please contact theHR Business Services Office at [email protected] For TTYusers, call via Maryland Relay or dial 711.The following additional provisions may apply depending on whichcampus you will work. Your recruiter will adviseaccordingly.During the Influenza (“the flu”) season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.Equal Opportunity EmployerNote: Job Postings are updated daily and remain online untilfilled.EEO is the LawLearn more:https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfImportant legal informationhttp://hrnt.jhu.edu/legal.cfm MD – OtherLocation Experience working in auniversity setting, particularly student services,preferred. More searches like this Facebook Share Strong oral and writtencommunication skills. You need to sign in or create an account to save Explain financial aidpackages and eligibility for institutional and federal aid awardsand give helpful instructions on using financial aid self-servicetools to students and parents. JHU EquivalencyFormula: 30 undergraduate degree credits (semester hours)or 18 graduate degree credits may substitute for one year ofexperience. Additional related experience may substitute forrequired education on the same basis. For jobs where equivalency ispermitted, up to two years of non-related college course work maybe applied towards the total minimum education/experience requiredfor the respective job.Classified Title: StudentSupport SpecialistWorking Title: Student SupportSpecialistRole/Level/Range: ATO 37.5/03/OEStarting Salary Range: Commensurate With ExperienceEmployee group: Full TimeSchedule: M-F, 8:30am – 5:00pmExempt Status: Non-ExemptLocation: 01-MD:Homewood CampusDepartment name: 60010802-Shared Services Organization (SSO)Personnel area: University Student ServicesThe successfulcandidate(s) for this position will be subject to a pre-employmentbackground check.If you are interested inapplying for employment with The Johns Hopkins University andrequire special assistance or accommodation during any part of thepre-employment process, please contact the HR Business ServicesOffice [email protected] For TTY users, call via MarylandRelay or dial 711.The followingadditional provisions may apply depending on which campus you willwork. Your recruiter will adviseaccordingly.During the Influenza (“theflu”) season, as a condition of employment, The Johns HopkinsInstitutions require all employees who provide ongoing services topatients or work in patient care or clinical care areas to have anannual influenza vaccination or possess an approved medical orreligious exception. Failure to meet this requirement may result intermination of employment.The pre-employmentphysical for positions in clinical areas, laboratories, workingwith research subjects, or involving community contact requiresdocumentation of immune status against Rubella (German measles),Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B anddocumentation of having received the Tdap (Tetanus, diphtheria,pertussis) vaccination. This may include documentation of havingtwo (2) MMR vaccines; two (2) Varicella vaccines; or antibodystatus to these diseases from laboratory testing. Blood tests forimmunities to these diseases are ordinarily included in thepre-employment physical exam except for those employees who provideresults of blood tests or immunization documentation from their ownhealth care providers. Any vaccinations required for these diseaseswill be given at no cost in our Occupational Healthoffice.Equal OpportunityEmployerNote: Job Postings are updated daily and remain online untilfilled.EEO is theLawLearn more:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Liaise with thecontracted call center staff and university operational staff insupport of front-line issues and troubleshooting. Provide registrationdetails and give helpful instructions on using registrationself-service tools to students and parents. Participate inprofessional development and training opportunities to stay abreastof institutional, federal, and other regulations. District of Columbia, United States Counsel, advise,investigate, problem-solve, and resolve issues from current andformer students, parents, faculty, staff, sponsors and other thirdparties. Demonstrated technicalskills utilizing a range of informationdatabases. Save Manager of Programs & Special Projects Perform other duties asassigned. Supervisory Case Manager Save Supervisory Case Manager University of the District of Columbia You need to sign in or create an account to save Detail-oriented. Additional education maysubstitute for required experience and additional relatedexperience may substitute for required education, to the extentpermitted by the JHU equivalency formula.Note:Thisposition is not eligible for visa sponsorship.Preferredqualifications: District of Columbia, United States Salary Not Specified University of the District of Columbia Twitter University of the District of Columbia Financial Affairs Not specified Full Time jobs in Washington D.C. Execute ongoingcommunication with students, parents, and staff while maintaining ahigh-level customer satisfaction in all digital modalities,including via email and phone. Ability to communicateeffectively with diverse populations. Technicalqualifications or specializedcertifications: Save Sr. Program Coordinator, SNAP-ED Administrative Not specified Full Time jobs in Washington D.C.last_img read more